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Key Account Manager (KAM) GI - Timisoara

応募 後で応募 求人ID R0015208 掲載日 12/12/2019 Location:Bucharest, Romania

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Job Description


  • Responsible for maximizing utilization and patient outcomes of the Takeda offering (portfolio of pharmaceutical products and services) in designated territories/accounts
  • Drive account stakeholder relationships; develop and monitor long-term relationships between Takeda, the account and its key stakeholders
  • Responsible for driving and achieving the business objectives within the allocated budget

Account Management

  • Understand the account situation, challenges, and needs
  • Formulate comprehensive, robust and insight-driven key account plans
  • Deliver on agreed objectives and tactics within the key accounts in order to drive Takeda performance
  • Ensure account plans, objectives and KPIs are transparent to the whole account team and senior leaders (captured in SMILE CRM)
  • Manage the account plan execution according to agreed timelines and budget
  • Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities, and trends to key internal stakeholders
    (including commercial, medical, market access, CEE)
  • Support and collaborate with In-Field Market Access territory partner to gain product access to local formularies and/or protocols within own accounts.
  • In coordination with supply chain, ensure Takeda product(s) is/are available at the account level  (Alofisel® specific note)
  • Operate in a manner that is always in line with compliance and legal requirements and according to the marketing and sales strategies.
  • Act as an ambassador of the Takeda brand, its vision, and values

Stakeholder Engagement

  • Develop long-term relationships between Takeda and key strategic accounts and their stakeholders
  • Identify key external stakeholders and develop a deep understanding of their needs, collaborating on initiatives and co-creating  mutually beneficial solutions that will add value to them and the patients
  • Drive the implementation of the innovative offerings with key stakeholders and help differentiate Takeda from its competitors
  • Support and advise Healthcare professionals on the correct use of Takeda product and services portfolio

Cross-Functional Team Leadership

  • Proactively coordinate collaboration with medical and market access  (and other internal stakeholders)  to ensure alignment in objectives and activities with accounts and external stakeholders.
  • Monitor the account plan progress and hold collaborators, and self, accountable as agreed
  • Lead the core account team meetings and present account plans and progress at relevant local meetings to the management
  • Identify and address any collaboration misalignment

Operational Excellence

  • Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and important local stakeholders
  • Systematically analyze the success of plans (e.g. sales, market developments, competitors) and propose mitigating actions as needed.
    Use learnings to further improve planning and execution
  • Make changes as needed based on new business opportunities and changes in the market place to achieve financial objectives


Critical Skills and Competencies

  • Strategic Approach: Balances between the long-term vision while driving the short-term goals
  • Collaboration: Establishes productive relationships and partners with others across the organization to ensure a common understanding of objectives and achieve shared goals
  • Drive for Results: Holds self and others accountable for delivering on commitments that align with our short- and long-term goals, never forgetting the end result is to help patients through innovation in medicine
  • Engage Others- Communicate with Impact: Motivates and influences others to gain support for ideas, strategies, and actions in service to providing superior pharmaceutical products to patients; provides appropriate background so that messages are meaningful with audiences
  • Customer & Patient centricity: Focuses on customer satisfaction and delivers a quality service or product to the agreed standards;  understands the unmet needs of the patients

Experience and Education

  • Bachelor Degree
  • Minimum of  4 years of industry experience with at least 2 years within a hospital and/or specialty care environment
  • Experience in managing customer relationships across the full spectrum of customer types in the healthcare industry.
  • Account management experience desirable.
  • Therapy and Product area knowledge
  • Healthcare environment knowledge



ROU - Romania Remote

Worker Type


Worker Sub-Type


Time Type

Full time

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