ServiceNow Product Owner

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Job Description

ServiceNow Product Owner

Takeda Business Solutions (TBS) is a global function and key business partner for Takeda providing simplified and innovative solutions across Finance, Procurement and HR. These create value to the business by freeing up resources from employees to better focus on patients and core operations. TBS is a driver of the latest technology and next generation capabilities in artificial intelligence, robotics, automation, and analytics, while being agile at scale. We have established a global network of core hubs and delivery centres to better anticipate needs and operate in a seamless, collaborative way to maximize value. 

In this this role you will be responsible to manage the TBS user portals (currently built on ServiceNow) and associated design and maintenance activities. The role plays a key part in delivering TBS commitment of creating exceptional people experiences, through putting users and their needs at the center of everything we do and everything we build. The role is directly responsible for ServiceNow management on behalf of TBS (development and enhancements in BAU, reporting and dashboards, trainings) and active role in ServiceNow governance within TBS and with other Takeda departments (IT, procurement etc.)

INSPIRED BY PATIENTS. POWERED BY YOU.

Accelerate value & make an impact by:

• Manage the product roadmap for Takeda Business Solutions (TBS) ServiceNow portals

• Manage the product backlog in alignment with TBS stakeholders and work with them on setting the right priorities

• Work with the TBS Experience teams on delivering against the agreed priorities

• Define design principles and manage the portals roadmap, creating user-centric solutions

• Manage the team of business analysts and developer supporting TBS ServiceNow portals

Product ownership

• Maintain a product roadmap for the ServiceNow portal under your responsibility, highlighting the key objectives for the year ahead, setting the vision and direction in line with expectations of TBS stakeholders.

• Manage the product backlog by reviewing requests for new features and creating user stories for further refinement by Business Analysts.

• Prioritize the backlog with key TBS stakeholders

• Lead key ServiceNow related projects, in partnership with IT and external partners, including ServiceNow

• Deliver progress updates to TBS stakeholders through reports and/or review meetings as appropriate.

• Own the governance of ServiceNow enabled processes, creating adequate reports and dashboards to be used by relevant stakeholders

• Own the knowledge and trainings related to TBS employees usage of ServiceNow

• Ensure that best practices are followed using creativity, technology, and a proactive customer-centric mindset to deliver a high-quality, proactive support to Takeda employees and suppliers.

Required qualifications:

• Previous experience as a Product Owner, ServiceNow manager or equivalent role (5+ years)

• Practical ServiceNow design or development experience; good working knowledge of workflow automation concepts.

• Business analysis experience.

• Experience working with an international business network in previous roles

• Interpersonal skills and confident approach building partnerships amongst colleagues

• Advanced communication skills, verbal and writing

• Advanced organizational, analytical and technical skills

• Exceptional problem solving and customer service skills

• Fluency in English

WHAT TAKEDA CAN OFFER YOU:

• Becoming a member of a high-performance team with a clear vision, structure, and roadmap to drive best-in-class solutions

• A fully flexible work environment

• Comprehensive benefits package

• Continuous professional development and global career opportunities

• The opportunity to build next-generation digital & data solutions, leveraging the latest technologies on the market

• A culture that encourages an entrepreneurial spirit, agile thinking, and collaboration

Ready to reimagine your future? Go to takedajobs.com and search TBS.

#LI-Hybrid

Locations

Lodz, Poland

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time