Support Solution Specialist

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Job Description

Takeda is a patient-focused, innovation-driven global pharmaceutical company that builds on a distinguished 238-year history, aspiring to bring better health and a brighter future for people worldwide. Our network spans over 80 countries and regions worldwide and Takeda’s pharmaceutical products are marketed in over 100 countries worldwide.

Takeda Business Solutions (TBS) is a newly formed function within Takeda with the objective of enabling Takeda’s business strategy, delivering simplification and cost reduction, improving service and providing a transformation engine for continuous improvement for Takeda. ‘Building and Delivering Simplified and Innovative Solutions’ is our overarching vision with a goal of ‘Patient Centricity’, helping focus us on delivering value for Takeda.

As a Support Solution Specialist you will be responsible for:

• Receiving and process procurement support request from local countries through the Procurement ticketing system, phone, email, chatbox.
• Supporting users with eProcurement systems and processes (e.g. Purchase order creation activity, incident error troubleshooting)
• Drive automation and process simplifications in operational procurement (improvements resulting in higher efficiency of the procure-to-pay process)   
• Work closely with second line support (IT, Accounts Payable, Master Data, Contract team)  to provide stakeholders with end-to-end solution
• Provide pro-active feedback on how to improve the process and drive continues improvement projects
• Support projects when required (e.g. roll outs, systems implementations)

Required qualifications:

• Background in Procurement, Accounts Payable or Travel&Expenses area would be an asset
• Bachelor’s degree required, business major desirable
• English is a must
• Other European language would be an asset
• Experience in Customer Service
• Ability to work in an international team-based environment remotely, intercultural skills
• Self-motivated, organized, able to prioritize work
• Good working knowledge of MS Office (especially MS Excel)
• Ability to effectively organize and prioritize the workload
• Stress resistance, discipline, dedication
• Good communication & interpersonal skills
• Ability to work in a team remotely
• Customer orientation
• Ability to work on non-standard hours

Desired:

• Improvement-oriented mindset (focused on such techniques as Lean/Kaizen)
• Interest/experience in external innovations and automation (ERP, WF, Robotics, AI)
• General curious mindset
• Building relationships and trust through challenging the status quo

What Takeda can offer you:

• Fixed-term contract
• We take care of you - group insurance, private healthcare and Christmas vouchers,
• We take care of your appetite - delicious meals in the canteen, meals delivery service, fresh fruits,
• We take care of your comfort - quiet, cozy office with creative corner and chillout zones, integration trips and events,
• We take care of your development - language courses and trainings, Takeda Running Team and corporate volunteering

Locations

Lodz, Poland

Worker Type

Employee

Worker Sub-Type

Fixed Term (Fixed Term)

Time Type

Full time