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Key Account Manager (KAM) Immunology & Hematology, D-CH & Tessin

応募後で応募 求人ID R0022723 掲載日 09/08/2020 Location:Pfaeffikon, Switzerland; Zurich, Switzerland

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Job Description


  • Responsible for maximising utilisation and patient outcomes of the Takeda offering (portfolio of pharmaceutical products and services) in designated territories/accounts
  • Drive account stakeholder relationships; develop and monitor long-term relationships between Takeda, the account and its key stakeholders
  • Responsible for driving and achieving the business objectives within the allocated budget
  • Responsible for leading and developing local strategic customer relationships to grow Takeda´s business within compliance and legal requirements.
  • Implement programs to support the journey of Hematology patients and ultimately work with the local health care system to improve the treatment of this disease and/or the patient journey
  • Develop and execute projects initiated by relevant Hematology & Immunology team members to support their customers, resulting in better and more efficient treatment outcomes helping Takeda to be seen as a key partner in the specialty space by stakeholders and therefore to strengthen Takeda’s competitive position.


Account Management

  • Understand the account situation, potential, challenges and needs
  • Formulate comprehensive, robust and insight-driven key account plans
  • Deliver on agreed objectives and tactics within the key accounts in order to drive
    Takeda performance
  • Ensure account plans, objectives and KPIs are transparent to the whole account team and senior leaders (captured in SMILE or Veeva CRM system)
  • Manage the account plan execution according to agreed timelines and budget
  • Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities and trends to key internal stakeholders
    (including commercial, medical, market access, CEE)
  • Support and collaborate with In-Field Market Access territory partner to gain product access to local formularies and/or protocols within own accounts.
  • In coordination with supply chain, ensure Takeda product(s) is/are available at account level 
  • Operate in a manner that is always in line with compliance and legal requirements and
    according to the marketing and sales strategies.
  • Act as an ambassador of the Takeda brand, its vision and values

Stakeholder Engagement

  • Develop long-term relationships between Takeda and key strategic accounts and
    their stakeholders
  • Identify key external stakeholders and develop deep understanding of their needs, collaborating on initiatives and co-creating mutually beneficial solutions that will add value to them and the patients
  • Drive the implementation of the innovative offerings with key stakeholders and help differentiate Takeda from its competitors
  • Support and advise Healthcare professionals on the correct use of Takeda product and services portfolio

Cross-Functional Team Leadership

  • Proactively coordinate collaboration with medical and market access (and other internal stakeholders) to ensure alignment in objectives and activities with accounts and external stakeholders.
  • Monitor the account plan progress and hold collaborators, and self, accountable as agreed
  • Lead the core account team meetings and present account plans and progress at relevant
    local meetings to the management
  • Identify and address any collaboration misalignments

Operational Excellence

  • Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and important local stakeholders
  • Systematically analyse success of plans (e.g. sales, market developments, competitors) and propose mitigating actions as needed.
    Use learnings to further improve planning and execution
  • Make changes as needed based on new business opportunities and changes in the market place to achieve financial objectives
  • Is obligated to report any adverse event or technical quality complaint within 24 hours from the receipt to drug safety in accordance to the valid local SOP

Critical Skills and Competencies

  • Strategic Approach: Balances between the long-term vision while driving the short-term goals
  • Collaboration: Establishes productive relationships and partners with others across the organization to ensure common understanding of objectives and achieve shared goals
  • Drive for Results: Holds self and others accountable for delivering on commitments that align with our short- and long-term goals, never forgetting the end result is to help patients through innovation in medicine
  • Act with sense of urgency to address key stakeholder needs
  • Engage Others- Communicate with Impact: Motivates and influences others to gain support for ideas, strategies and actions
  • Customer & Patient Centricity: Focuses on customer satisfaction and delivers a quality service or product to the agreed standards; understands the unmet needs of the patients
  • Integrates and drives the application of plans/tactics for functional strategy
  • Influences the functional strategy by defining, building, and communicating processes, relationships, and efficiencies in areas of accountability

Experience and Education

  • Bachelor / Master’s degree in marketing or life science (preferably)
  • Minimum of 5 years of pharmaceutical industry experience with at least 3 years within a hospital and/or specialty care environment, preferably in Hematology or Immunology
  • Experience in managing customer relationships across the full spectrum of customer types in healthcare industry
  • Account management experience desirable
  • Knowledge in therapy and product area
  • Knowledge in National Healthcare system and the local and therapy specific policies that impact decision making
  • Fluent German and English, both written and oral. Italian a plus


CHE - Switzerland Remote

Pfaeffikon, Switzerland

Worker Type


Worker Sub-Type


Time Type

Full time