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Key Account Manager, Oncology

応募 後で応募 求人ID R0009194 掲載日 06/01/2019 Location:Pfaeffikon, Switzerland

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Job Description



  • Responsible for maximising utilisation and patient outcomes of the Takeda offering (portfolio of pharmaceutical products and services) in designated territories/accounts
  • Responsible for leading and developing local strategic customer relationships to grow Takeda´s business within compliance and legal requirements.
  • Implement programs to support the journey of oncology/hematology patients and ultimately work with the local health care system to improve the treatment of this disease and/or the patient journey
  • Develop and execute projects initiated by relevant oncology/hematology team members to support their customers, resulting in better and more efficient treatment outcomes helping Takeda to be seen as a key partner in the specialty space by stakeholders and therefore to strengthen Takeda’s competitive position.


  • Account Management

  • Understand the account situation, challenges and needs
  • Formulate comprehensive, robust and insight-driven key account plans
  • Deliver on agreed objectives and tactics within the key accounts in order to drive
    Takeda performance
  • Ensure account plans, objectives and KPIs are transparent to the whole account team and senior leaders (captured in the CRM "SMILE")
  • Manage the account plan execution according to agreed timelines and budget
  • Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities and trends to key internal stakeholders
    (including commercial, medical, market access, the regional colleagues from the Central South Eastern Europe cluster)
  • Support and collaborate with In-Field Market Access territory partner to gain product access to local formularies and/or protocols within own accounts.
  • Operate in a manner that is always in line with compliance and legal requirements and
    according to the marketing and sales strategies.
  • Act as an ambassador of the Takeda brand, its vision and values

Stakeholder Engagement

  • Develop long-term relationships between Takeda and key strategic accounts and
    their stakeholders
  • Identify key external stakeholders and develop deep understanding of their needs, collaborating on initiatives and co-creating  mutually beneficial solutions that will add value to them and the patients
  • Drive the implementation of the innovative offerings with key stakeholders and help differentiate Takeda from its competitors
  • Support and advise Healthcare professionals on the correct use of Takeda product and services portfolio

    Cross-Functional Team Leadership

  • Proactively coordinate collaboration with medical,  market access and commercial (and other internal stakeholders)  to ensure alignment in objectives and activities with accounts and external stakeholders.
  • Monitor the account plan progress and hold collaborators, and self, accountable as agreed
  • Lead the core account team meetings and present account plans and progress at relevant
    local meetings to the management
  • Identify and address any collaboration misalignments

    Operational Excellence

  • Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and important local stakeholders
  • Systematically analyze success of plans (e.g. sales, market developments, competitors) and propose mitigating actions as needed.
    Use learnings to further improve planning and execution
  • Make changes as needed based on new business opportunities and changes in the market place to achieve financial objectives
  • Delivers financial targets on the accounts / region under her or his responsibility


Experience and Education

  • University degree (marketing, life science preferably) or minimum 2 years of industry experience in a similar position, preferably in oncology, hematology or at least in speciality care
  • Experience in managing customer relationships across the full spectrum of customer types in healthcare industry
  • Account management experience desirable
  • Knowledge in therapy and product area
  • Knowledge in National Healthcare system and the local and therapy specific policies that impact decision making
  • Fluent German, English both written and oral is mandatory, fluent French is a plus.



Pfaeffikon, Switzerland

Worker Type


Worker Sub-Type


Time Type

Full time

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