KAM Specialty Care - Oncology & GI (Northern Greece)

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Job Description

OBJECTIVES:

ACCOUNTABILITIES:

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:  

Critical Skills and Competencies

• Strategic Approach: Balances between the long-term vision while driving the short-term goals

• Collaboration: Establishes productive relationships and partners with others across the organization to ensure common understanding of objectives and achieve shared goals

• Drive for Results: Holds self and others accountable for delivering on commitments that align with our short- and long-term goals, never forgetting the end result is to help patients through innovation in medicine

• Engage Others- Communicate with Impact: Motivates and influences others to gain support for ideas, strategies and actions in service to providing superior pharmaceutical products to patients; provides appropriate background so that messages are meaningful with audiences

• Customer & Patient centricity: Focuses on customer satisfaction and delivers a quality service or product to the agreed standards; understands the unmet needs of the patients

• Curiosity and eagerness to learn, improve and develop capabilities

• Managing multiple tasks at the same time with a good sense for urgency and prioritization without compromising the quality of work

• Strong selling skills: Ability to persuasively promote brands and differentiate from competition)

• Product knowledge: Understand and effectively communicate benefit of products to HCPs (i.e., indications, product profile)

• Clinical data: Eagerness to learn, understand new clinical data and initiate discussion with HCPs

• Be expert in multiple disease areas with a good understand of scientific data of own product and competition

• Ability to present key highlights of a scientific articles, deliver commercial/ promotional presentations to  HCP’s in key accounts/ group meetings etc

• Develops and leads integrated account plans with clear OCE tactics and KPI’s aligned to the OCE brand strategy

• Digital sales capabilities: Use digital technologies and channels to generate new customer leads, maintain customer relationships, and close sales

• Demonstrates a comprehensive understanding of Omni Channel Engagement, including all the available channels and how they are integrated into the customer journey

• Executes customer journeys utilizing a mix of channels appropriate to HCP segments

• Data driven mindset: Collect meaningful data during customer interactions, extract and share insights and take decisions based on it

• Routinely collects and enters qualitative and quantitative data and insights from face to face and virtual customer interactions into CRM/Veeva to increase understanding of HCPs

• Leverages insights (e.g., From CRM, Power BI, CXM, AI) to make data driven decisions eg on how to allocate own time for F2F visits best and plan and steer activity

• Digital competency & fluency: Proactively integrate and drive the use of digital technologies and solutions wherever possible to create business impact and foster a more personalized and engaging customer experience

• Demonstrates understanding and application of the engagement technology ecosystem and how each helps to improve and add value to the customer experience (e.g., Approved emails, Takeda ID and Takeda Connect)

• Understands customer channel and communication preferences to create a personalized customer experience (uses right content, right channel, right time)

• Consistently applies legal and compliance framework in OCE e.g., GDPR, consent management

Experience and Education

• Bachelor Degree (preferred)

• Minimum of 5 years of industry experience with at least 3 years within a hospital and/or specialty care environment

• Experience in managing customer relationships across the full spectrum of customer types in healthcare industry.

• Account management experience required.

• Therapy and Product area knowledge (preferred)

• Healthcare environment knowledge

• Strong English skills (preferred)

Locations

GRC - Greece Remote

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

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