Data, Digital & Technology Lead Serbia+cluster

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Job Description

Role Purpose / Summary

Lead the strategy, delivery and value realization of Digital, Data & Technology (DD&T) for Takeda Serbia+. Act as the primary DD&T partner to the Country General Manager and LOC Leadership Team, ensuring business priorities are enabled by DD&T, global/regional initiatives are successfully localized and adopted, and DD&T capabilities and culture are elevated across the LOC.

Key responsibilities

• DD&T Strategy & Value Realization

  • Co-create and execute the Serbia DD&T strategy and value creation roadmap with Strategy and Operations Lead and regional DD&T leadership.

  • Translate business priorities into a focused DD&T portfolio, ensuring clear outcomes, KPIs and measurable business and patient impact.

  • Drive the DD&T agenda in business reviews, advising where to invest and scale DD&T solutions.

• Program & Portfolio Leadership

  • Lead planning and execution of key DD&T initiatives (e.g., CRM and omnichannel, data platforms/analytics, automation, “customer experience of the future” programs).

  • Define scope, milestones and success metrics; establish governance, track progress, manage risks and issues, and adjust plans based on insight and feedback.

  • Optimize budget and resource allocation for DD&T activities, leveraging GPD DD&T CoEs, Global DD&T/ICC and external partners.

• Cross-functional & Cross-level Collaboration

  • Serve as the primary interface between Serbia LOC and GPD DD&T CoEs, Global DD&T and regional stakeholders, ensuring local needs are understood and prioritized.

  • Partner with Commercial, Medical, Market Access, Ethics & Compliance, Finance and other functions to co-design and implement DD&T solutions.

  • Contribute to and benefit from regional DD&T communities, sharing Serbia best practices and importing learnings from other LOCs.

• Change Management & Capability Building

  • Lead change management for DD&T initiatives, including stakeholder engagement, communications, training and adoption support.

  • Build data and digital literacy across the LOC; embed DD&T into daily ways of working for field teams and office-based functions.

  • Simplify complex DD&T topics for senior stakeholders and cross-functional teams; promote test-and-learn and continuous improvement.

• Governance, Compliance & Risk Management

  • Ensure DD&T solutions and data usage comply with local regulations and Takeda policies, including ethics, privacy and transfer-of-value requirements.

  • Proactively identify and manage risks associated with DD&T initiatives; coordinate with Ethics & Compliance, Legal and Medical when needed.

  • Support the design and operation of unified collaboration and governance frameworks between LOC, region and GPD DD&T.

Education

• Master’s degree (preferred degree, but not mandatory: Computer Science, Information Technology, Engineering, Business, Life Sciences or related field).

Experience

• Significant experience in business and/or technology roles, ideally within pharmaceutical, healthcare or life sciences.

• Hands-on experience with DD&T portfolio and program management, including CRM, omnichannel engagement, data management/analytics and automation.

• Experience delivering digital products and services using agile methodologies with mixed internal and external teams.

• Experience working with or within local operating companies (LOCs) in CEE or similar markets is highly desirable.

Core Competencies & Skills

• Strong understanding of business strategy and the pharma value chain (commercial, medical, access).

• Deep knowledge of digital innovation and DD&T opportunities across patients, HCPs and other stakeholders.

• Excellent stakeholder management skills; capable of influencing at LOC, regional and global levels.

• Strong communication skills; able to simplify complexity and drive alignment across diverse stakeholders.

• High analytical and problem-solving capability; data-driven decision-maker.

• Familiarity with agile, design thinking and modern digital operating models.

Behaviour Attributes

• Strategically minded, with strong business acumen and customer/patient focus.

• Collaborative, empathetic and skilled at building trust-based partnerships.

• Agile and adaptable; comfortable navigating ambiguity and change.

• Inspirational leader who influences without direct authority and develops others.

• Courageous in bringing forward bold ideas; sound judgement balancing local needs with enterprise priorities.

Locations

Belgrade, Serbia

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time