Atlassian Support engineer
応募 後で応募 求人ID R0161281 掲載日 08/26/2025 Location:Bengaluru, IndiaBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
KeyResponsibilities:
Provideday-to-dayoperational support forenterprisetoolsviaServiceNow, Email, and Teamschannels.
Troubleshoot and resolve user issues and requests, ensuringadherence to SLAs and preventingescalations.
Clearlyexplaintoolfunctionalities and bestpractices to beginner and experiencedusersalike.
Learn and adaptquickly to new tools, processes, and technologiesrequiredforthe role.
Understandplatformupdates and improvements, and communicate or discussthemeffectivelywiththe team.
Collaboratewithcross-functionalteams to identify and resolveissues and ensureseamlessplatformusage.
Monitor support queues, proactivelymanagingtasks to maintainsmooth operations.
Keepdetaileddocumentation of support activities and contribute to improvingreferenceguides and materials.
Proactively support platformmigration, integration, and enhancementefforts as needed.
Skills and Qualifications:
Provenexperience in a technical or operational support environmentwithstrongtroubleshootingskills.
Ability to adapt to and learn new tools, processes, and technologiesquickly.
Excellentcommunicationskills to effectivelyassistusers and collaboratewithteams.
Anorganized and proactiveapproach to handlingmultipletasks and responsibilities.
FamiliaritywithAgilemethodologies and ITSM.
Good to have User experience with Atlassian Cloud or Server (Jira and Confluence).
Site Admin experience with Atlassian Cloud or Server (Jira and Confluence) is a plus.
Experiencewith ITSM tools (e.g., ServiceNow) formanagingincidents, requests, and SLAs.