CRM Specialist

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. 

At Takeda’s ICC we Unite in Diversity 

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team. 

Salesforce Developer (5–7 Years Experience)

Job Summary

We are seeking an experienced Salesforce Developer with 5–7 years of hands-on experience in Salesforce sales cloud and /or service cloud configuration, customization, and system integrations using middleware platforms. The ideal candidate should have strong expertise in Apex, Lightning components, and integration frameworks, along with a solid understanding of Salesforce architecture and best practices.

Key Responsibilities

• Design, develop, test, and deploy scalable Salesforce solutions.
• Perform Salesforce configuration including:
  • Custom Objects, Fields, Page Layouts
  • Validation Rules, Workflows, Process Builder, Flow
  • Profiles, Permission Sets, Sharing Rules
• Develop custom solutions using:
  • Apex Classes, Triggers, Batch Apex, Scheduled Apex
  • Lightning Web Components (LWC) and Aura Components
  • Visualforce Pages
• Implement integrations between Salesforce and external systems using middleware platforms such as:
  • MuleSoft
  • REST/SOAP APIs, Platform Events, Web Services
• Develop and consume REST/SOAP APIs.
• Write unit tests and ensure code coverage as per Salesforce standards.
• Participate in code reviews and maintain technical documentation.
• Troubleshoot and resolve production issues.
• Collaborate with business analysts, architects, and stakeholders to gather and refine requirements.
• Follow DevOps best practices including CI/CD and version control.

Required Skills & Qualifications

• 5–7 years of hands-on Salesforce development experience.
• Strong knowledge of:
  • Apex, SOQL, SOSL
  • Lightning Web Components (LWC)
  • Salesforce Flows
• Experience in Salesforce Sales Cloud, Service Cloud and Data Cloud (Data360).
• Strong experience in integration using middleware tools (e.g., MuleSoft)
• Experience with:
  • REST & SOAP Web Services
  • OAuth and authentication mechanisms
  • JSON, XML
• Knowledge of Salesforce deployment processes (Change Sets, DevOps tools).
• Experience with Git-based version control systems.
• Strong understanding of Salesforce governor limits and performance optimization.
• Excellent problem-solving and communication skills.
• Have experience working in pharma companies or with pharma clients
• Have experience working in pharma commercial domain ie building Commercial and Medical CRM in pharma

Preferred Qualifications

• Salesforce certifications such as:
  • Salesforce Platform Developer I / II
  • Salesforce Administrator
• Experience with CI/CD tools, Salesforce Devops.
• Experience in Agile/Scrum methodologies.

WHAT TAKEDA ICC INDIA CAN OFFER YOU:

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
• At Takeda, you take the lead on building and shaping your own career.
• Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.

BENEFITS:

• It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Health & Wellness programs including annual health screening, weekly health sessions for employees.
• Employee Assistance Program
• 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
• Broad Variety of learning platforms 
• Diversity, Equity, and Inclusion Programs
• No Meeting Days
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

#Li-Hybrid

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time