CX AI Platform Manager
応募 後で応募 求人ID R0156817 掲載日 07/07/2025 Location:Bengaluru, IndiaBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
As the CX AI Platform Manager for Field Team User Experience & Copilotcapabilities working in the CRMPlatforms team, you will own and manage the design, development, enablement, and support ofTakeda’s Brand lead, Marketers and Field TeamField Team User Experience & Copilotcapabilities. In this role, you will drive Takeda’sData and Digital mission through the development and adoption of advanced and innovative User Experience for field teams, including GENAI based co-pilotcapabilities, that align to business needs, best practices as well as enterprisearchitecture principles.
Drive innovation and continuous improvement of field team user experience and copilotcapabilities in the form of setting up simple, interactive and intuitive UI/UX features, user prompt engineering for field teams, setting up agents for sales, service and related LLM modelsaccording to business demand, prioritized use cases as well as enhancing the existingtechnology stack.
Enable stakeholders (both within and outside of Takeda) to consume Takeda’s Global CRM capabilities, including the new UI/UX and copilot capabilities.
Oversee day-to-day operation of Takeda’s various field team UI/UX and co-pilot use cases, including platforms and services, to ensure all components work reliably andsecurely.
Socialize changes to existingand new capabilities, tools, components, andconsumption models to stakeholders (both within and outside of Takeda) to drive CRM and Field Team co-pilot adoption and stakeholder satisfaction.
Prioritize a global backlog for CRM UI/UX and co-pilot product enhancements and operational needs and manage a DevOps PlatformPOD within our delivery center to deliver on the pirotized backlog.