DD&T Cluster Lead (BP) Southeast Asia & India

Title: - DD&T Cluster Lead (BP) Southeast Asia & India

Location: - Bengaluru, India

ROLE POSITION:

Acts as the single DD&T business partner / front doorfor the Cluster (LOCs and functions) for enterprise DD&T capabilities and demand

ROLE OBJECTIVE

Working in close collaboration with the cross-functional partners in the Cluster, IBU and ICC teams, you will:

• Serve as the Cluster’s DD&T Business Partner and single point of accountability forupfront problem framing, requirementshaping,prioritizing, and progressing technology and AI demand into enterprise delivery pathwayswith a strong emphasis on upfront solution discovery, process understanding, and value framing before demand enters delivery.

• Represent DD&T in Cluster leadership forums (and key function/LOC governance), ensuring business strategy, pain points, and opportunities are translated into an outcome-led DD&T roadmap.

• Provide clear, structured communication to DD&TAreaHeads oncluster health: demand pipeline, delivery status, adoption/value realization, risks, and escalations

• Drive innovation, transformation,& adoption ofenterpriseDD&Tsolutions and serviceswithinthecluster.

• Act as a thought leader and show the organization the art of the possible withrespect totechnology and AI 

• Ensure that operations and support for DD&T solutions and services initiatives areestablishedwithin the cluster to promote sustainability and adoption.

• Be hands-on and drive selectedflagshipDD&Tinitiativeswithintheclusterandensurethat solution discovery, requirement quality, and demand sequencing remain core responsibilities of the role, even when delivery is delegated.

• Ensure that allDD&TGovernance, Risk & Compliance (GRC)areadhered to andfollowedwithinthecluster. 

KEYACCOUNTABILITIES

• Own the Cluster DD&T Business Partner (“front door”) model.Establish a clear engagement pathway for LOCs/functions, including transparent decision-making for priorities and trade-offs.

• Lead portfolio governance for the cluster.Maintain an integrated view ofdemand, initiatives,dependenciesandcapacity constraints; ensure work is sequenced to maximize business outcomes and adoption (not just delivery).

• Provideeffectivecommunication and escalation management.Produce concise updates to DD&T Head Europe/Intercontinentalcovering: top challenges, opportunities, delivery risks, adoption KPIs, complianceissues, and decisionsrequired

• Own the cluster Technology & AI adoption agenda.Maintain the cluster portfolio of enterprise DD&T capabilities to be adopted (Data, AI,Digital/Omnichannel platforms&engagement with Digital & Campaign Operation), with clear priorities, sequencing, dependencies, KPIs, and outcomesand ensure alignment with strategic priorities and enterprise roadmap

• Translate business demand into enterprise-ready requirements,including clear problem statements, business process flows,automationand integration needs (e.g., PSP, SAP, CRM), data dependencies, and adoption considerations

• Be hands on and personallylead 1–2 flagship cluster initiatives()by shaping the use case, defining requirements,validatingsolution fit, and driving adoption and engageother clusters, IBU DD&TandICC/GCC teams for delivery

• Act asaTechnology & AI thought leaderand ambassador.Continuouslyidentifywhere enterprise AI/automation/digital capabilities can materially improve outcomes;Communicateand inspire the organization onwhat isfeasiblenow vs later, and whatthe prerequisites (e.g.data quality) are to move to the future. 

• Lead responsible AI adoption and guardrails.Promote use of approved enterprise AI platforms and patterns; ensure AI use cases include practical controls (data provenance, human oversight, monitoring, change control, documentation) and actively prevent unapproved tools/solutions that create compliance risk or technical debt.

• Partner with ICC/GCC for scalable delivery. Ensure that DD&T products and servicesaredelivered by ICC/GCC delivery teamsand act as the main ICC/GCC contact point in clusterfor prioritization, escalation, defect/incident trends, enhancement requests,etc.

• Ensurealean operating modelexistsfor supported solutions.Ensure a minimumviablebut complete support model existsin cluster,i.e.process& dataownership with businessescalation into global support/vendor teams etc.

• Own cluster DD&T Governance, Risk & Compliance (GRC)executionand audit readiness.Ensure all adopted solutions and local configurations follow required controls (privacy, security, access governance, third-party risk, documentation/evidence, retention), and that cluster teams follow compliant ways of working without slowing delivery unnecessarily.

Operating Cadence & Reporting

• Establish a regular operating cadence with DD&T Head Europe to review cluster portfolio, adoption/value, risks, resourcing constraints, and escalations; ensure early visibility of issues and opportunities

DESIRED BEHAVIOUR

• Influences without authority to drive adoption and outcomes.Aligns LOC and global stakeholders, builds momentum, and removes blockers through credibility, evidence, and persistence.

• Operates effectively in ambiguity with a structured, pragmatic approach.Breaks complex problems into actionable steps, makes decisions with imperfect information, and adapts quickly as facts change.

• Builds andleveragescross-functional networks to get work done.Creates trusted relationships across business, DD&T, data, digital/omnichannel, security/privacy, and vendors to accelerate delivery in a lean setup.

• Communicates with clarity and technical depth (verbal and written).Translates technology and AI topics into business implications; produces crisp requirements, decision logs, andadoptioncommunications.

• Leads by example with a standard-first, value-realization mindset.Champions reuse of enterprise solutionsstays hands-on in keydiscussions andfocuses on measurable adoption and benefits beyond go-live.

• Demonstrates executive presence and consultative partnering.Builds credibility with cluster leaders; challenges constructively, frames options with trade-offs, and drives decisions.

COMPETENCIES andEXPERIENCE REQUIREMENTS

• 8+years ofcommercial IT/technologyexperiencepreferably within the Life Sciences Industry 

• In-depth understanding of the commercial business. Ability to translate between technical and non-technical language. 

• Deeptechnicalunderstandingand hands on experienceof Data, Analytics and AI applications within the healthcare industry. 

• Exceptional communication and collaboration skills to drive cross-functional initiatives. 

• Proven track record of leading digital transformation projects in a large organization. 

• Preferable experience in one of theIBU LOCs(understanding how the local teams areoperating)

• Expertunderstanding of Takeda Technologyecosystem(Salesforcetech stack, Databricksetc)

• Project Management and Change Management Experience

• Goodunderstanding of Digital Compliance requirements and governanceprocesses