Digital Communications and Change Senior Analyst

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Job Description

OBJECTIVES/PURPOSE

• As a Change Management and Communications professional, you will focus on preparing and supporting people during an anticipated change, through well-planned change activities to help them embrace change more effectively and realize the value of Takeda’s transformation projects or initiatives. 
• Your work involves analyzing situations and data, exercising judgment within established procedures and fostering productive relationships internally and externally. You must showcase solid knowledge of industry practices and contribute to departmental projects and goals.

ACCOUNTABILITIES

Change Management and Communications service delivery to effectively support change and provide an exceptional end user experience.  
Services include (but not limited to):   

• End to End Change Management and Communications services for digital technology implementations.  

• Track Change Management and Communications effectiveness through standard KPIs.  

• Identification and mitigation/management of organizational, process, system and data changes.  

• Execution of the defined training approach in collaboration with training team members to deliver an exceptional user experience: Training Materials, Training Effectiveness, Training Approach, Training Needs Assessment, Curriculum, LMS, etc.   

• Execution of the defined communications and engagement activities to support adoption. 

• Collaboration with Communications team members to deliver an exceptional user experience. 

• Monitor the Change Management effectiveness, based on data. 

• Comply with the Project Management practices used in Change Management and Communications, including: Project Plan, Milestone Management, Status Tracking and Reporting, Deliverables Follow Up, Issue and Risk Management. 

• As a member of the Change and Communications team support other team activities as needed and participate in OCM community activities to support internal collaboration and capability building  

• Collaborate with stakeholders to lead all organizational alignment activities for DD&T communications. 

• All other duties reasonably required of the position.  

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

SKILLS 

Technical/Functional (Line) Expertise

Experience with end-to-end change implementations for small-medium programs with knowledge of operational steps such as Change Impact Assessment, Change Action Plan, Communications Planning, Training Needs Assessment, Training Curriculum, Readiness Assessment, etc.  

Leadership

Driving participation from relevant stakeholders and Subject Matter Experts (SME) to enable key decision making.  

Decision-making and Autonomy

• Create relevant plans and ensure end-to-end deliverables execution for the effective management of change. 

• Collaborate with Stakeholders and team members to identify needs, objectives, risks and improvement opportunities.  

Interaction 

• Establish and maintain productive relationships with relevant stakeholders to the success of our services.  

Innovation

• Be proactive and propose solutions to create an effective and impactful Change Management.   

ESSENTIAL EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

• Appropriate Bachelor’s in related specialization area (e.g. Human Resources, Psychology, Communications, Business Administration, etc.) is essential.  

• 4 to 6 years of experience in Change Management in a global setting, preferably in an IT function.  

• Experience in managing change in a diverse data and digital technology landscape.  

• Ability to manage change in a cross functional organization while being flexible and adaptable to work in ambiguous situations.  

• Excellent interpersonal and communication skills (both written and verbal English) to clearly articulate messages to a variety of audiences.  

• Ability to work successfully in multi-cultural teams and to build and maintain strong relationships with key local and global stakeholders.  

• Excellent oral and written communications skills, business acumen with analytical and problem-solving skills.  

• Skilled in problem-solving, able to identify and address challenges creatively and effectively
• Good analytical skills.
• Practice efficient time management and coordinates tasks, working in an international environment.  
• Experience in Pharma and GxP projects is a plus

Tools and Technology  

• Experience in communicating effectively to business and IT leaders  

• Solid IT skills and a quick learner of new systems  

• Open to new ways of working and applying new methodologies  

• Proficient in using Microsoft Office 365 applications, including Word, Excel, and PowerPoint (PowerBI is a plus)

Experienced in using Change Management methods and tools to facilitate organizational change

ADDITIONAL INFORMATION

• Flexibility to travel to other countries/regions when necessary

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time