Digital Content Lead, Omnichannel Operations & Analytics

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.  

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team

Role Objectives:

• Manage operations and performance monitoring for all Global Medical content dissemination channels​

• Analyze channel and content data to identify areas of high and low engagement and identify improvement opportunities for both content and dissemination strategy​

Key Responsibilities:

Channel Operations​

• Coordinate the setup, publication and availability of approved Medical content across designated channels and platforms ​

• Maintain the dissemination calendar, asset status, links, metadata and channel-readiness information ​

• Coordinate operational issues and dependencies with content owners, digital and technology teams and external partners ​

Analytics & Insights​

• Consolidate channel and content-performance data into recurring dashboards and reports ​

• Analyze reach, engagement, reuse, format, timing and channel performance to identify meaningful trends ​

• Translate findings into clear recommendations on content, channel mix, timing and user experience for Medical teams ​

Governance & Improvement​

• Ensure channel operations follow approved non-promotional content, privacy, consent and local requirements ​

• Support testing and implementation of approved channel or measurement improvements and track the resulting performance ​

• Maintain common measurement definitions and track actions arising from performance reviews​

Qualifications:

Experience: More than 6 years of related experience; more than 8 years in the biopharmaceutical industry; experience in Medical digital channels, omnichannel operations, content analytics, digital engagement or performance reporting preferred​

Technical skills:​

• Working knowledge of Medical omnichannel and digital content dissemination operations ​

• Experience developing dashboards, analyzing engagement data and presenting actionable insights ​

• Familiarity with content-management, digital asset and channel-delivery platforms ​

• Ability to translate content and channel-performance data into practical recommendations ​

• Understanding of non-promotional Medical communication, privacy, and local-market requirements ​

Education: A Medical, scientific, life sciences, analytics, digital communications, business or related degree is required​

Languages: Fluent English required; additional languages advantageous​

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus

• Flexible work environment, including hybrid working

• Comprehensive Healthcare Insurance Plans for self, spouse, and children

• Group Term Life Insurance and Group Accident Insurance programs

• Employee Assistance Program

• Broad Variety of learning platforms

• Diversity, Equity, and Inclusion Programs

• Reimbursements – Home Internet & Mobile Phone

• Employee Referral Program

• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)
  

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

#Li-Hybrid