GCM Transition Lead, Commercial

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Job Description

The Transition Functional Lead, Commercial is accountable for end-to-end delivery of transition waves within their assigned functional scope, ensuring that scope, timelines, stage-gate criteria, and execution commitments are met. The role serves as the primary bridge between business stakeholders and GCM delivery teams — owning functional readiness from design validation through stabilization, aligning business requirements with GCM execution standards, and ensuring continuity of critical operations throughout the transition.

Transition Approach & Design Validation

• Work closely with the assigned BU/BF business stakeholders to define and validate transition and transformation scope, build impact assessment and ensuring clarity on key responsibilities and actions
• Ensure no critical business disruption during transition and stabilization phases through proactive risk mitigation and operational governance.
• Participate in design validation, confirming that the proposed GCM operating model and service design meet functional business requirements
• Work with BU/BF's to measure outcome and adoption and mitigate issues. Ensure to Identify and escalate BU/BF-specific risks, dependencies, and constraints to the GCM Transition Lead

Wave Ownership & Execution

• Own end‑to‑end delivery of the assigned transition wave, ensuring scope, timelines, and commitments are met
• Drive execution across transition planning, knowledge transfer, ramp‑up, go‑live, and stabilization phases

Functional Accountability

• Represent BU/BF and ensure continuity of critical business operations during transition
• Own functional readiness and acceptance for the transition wave

Knowledge Transfer & Readiness

• Ensure availability of SMEs and timely completion of KT activities, documentation, and sign‑offs
• Confirm operational readiness across people, process, technology, and controls prior to ramp‑up and go‑live

Stakeholder & Governance Management

• Act as the primary point of coordination between stakeholders and GCM delivery teams
• Support stage‑gate reviews and provide inputs for go/no‑go decision

Stabilization & Business-as-Usual transition

• Oversee stabilization and hypercare activities to ensure service performance meets agreed SLAs and KPIs
• Support smooth handover into steady‑state operations

Education & Competencies (Technical and Behavioral):

Experience

• 12+ years of experience in business operations, functional leadership, shared services, or large-scale transformation programs within global organizations
• Proven experience leading end-to-end transition waves or major operational change initiatives, covering transition planning, knowledge transfer, ramp-up, go-live, and stabilization phases

Technical Competencies

• Strong understanding of transition methodologies and frameworks, including transition planning, knowledge transfer, ramp-up, go-live, and stabilization phases
• Ability to apply stage-gate criteria, readiness assessments, and governance requirements at wave level
• Solid financial and commercial acumen, with the ability to manage transition costs, assumptions, and value realization
• Preferred (not mandatory): experience or working knowledge of Commercial and/or Supply Chain functions, R&D or Finance depending on assigned group

Behavioral Competencies

• Strong stakeholder management and coordination skills within highly matrixed, global organizations
• Ability to manage competing priorities and drive execution in complex, time-sensitive transitions
• Results-oriented mindset with strong attention to delivery commitments and accountability

Education

• Bachelor’s degree required

Languages

• Fluent in English

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time