R&D Veeva CoE Support Lead

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Job Description

R&D Veeva CoE Support Lead

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.  

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

Roles / Responsibilities:

Veeva Clinical Data

Oversaw support team operations, guiding team and assisting in resolving ticket-related queries and issues

Serving as Support SME for the CDMS application, handling escalations, complex support requests and connecting with end users to resolve the issues and guiding them.

Managed incidents and service requests with a primary focus on configuration-related issues

Prepared and presented weekly operational and performance reports for the CDMS application

Monitored application jobs and connectors to ensure smooth system integrations and stability

Created and maintained knowledge base articles; monitored and addressed discrepancies across the application and ServiceNow

Supported service requests and change requests to ensure seamless application functionality

Analyzed application and support data to identify trends, gaps, and improvement opportunities.

Veeva RIM

Worked on migrating the Harmony application to the Mediva RIM application, where I integrated its functionalities and configured the necessary changes in Mediva RIM.

Worked on configuring layout rules, creating new object fields, and modifying object lifecycles. Additionally, I developed new object lifecycles, provided permission sets, and configured sharing rules for foundational data objects.

Worked and successfully executed on IQ scripts for RIM.

Veeva PromoMats

Have good understanding of Vault Configuration that includes Document Lifecycle, Document Types, Document Fields, Workflows, Object, Object Lifecycle, Object Workflows, Permission Sets/Security Profile, User Management.

Worked on more than 2000 service requests and multiple incidents in PromoMats application.

Worked on change requests in JIRA, creating technical assessment and performed PDA activities for PromoMats application.

Provided knowledge transfer on PromoMats functionality and process.

Loaded bulk document changes through loader.

Successfully deployed monthly release change requests for PromoMats application.

What Takeda Can Offer You 

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people. 
• At Takeda, you take the lead on building and shaping your own career. 
• Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth. 

Benefits 

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are: 

Competitive Salary + Performance Annual Bonus 

• Flexible work environment, including hybrid working 
• Comprehensive Healthcare Insurance Plans for self, spouse, and children 
• Group Term Life Insurance and Group Accident Insurance programs 
• Health & Wellness programs
• Employee Assistance Program 
• 3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves 
• Broad Variety of learning platforms   
• Diversity, Equity, and Inclusion Programs 
• Reimbursements – Home Internet & Mobile Phone 
• Employee Referral Program 
• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days) 

About ICC in Takeda 

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day. 
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time