Modern Workplace Delivery Lead

The Future Begins Here

At Takeda, we are creating a future-ready organization that uses data and digital to meet the needs of patients, our people, and the planet. We need your help to make this happen. Join our Innovation Capability Center (ICC) in Bratislava, Slovakia.

In this role, you will help shape Takeda’s modern digital workplace by managing collaboration, productivity, AI-powered workplace, and employee experience technologies used by colleagues around the world.

At Takeda We Unite in Diversity!

Takeda is committed to creating an inclusive workplace where individuals are recognized for the diverse backgrounds and abilities they bring to our company. We continually improve workplace experience and accessibility for everyone and welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our team.

The Opportunity

As aModern Workplace Delivery Lead, you will be responsible for the operational management, governance, adoption, and continuous improvement of Takeda’s employee productivity platforms.

You will lead initiatives across Microsoft 365, Microsoft Teams, SharePoint Online, OneDrive, Adobe solutions, AI-powered workplace technologies, and related digital workplace services. Working with business stakeholders, vendors, and technical teams, you will optimize platform value, improve employee experience, support secure adoption, and contribute to Takeda’s future digital workplace strategy.

Responsibilities

• Lead operational management and service support for Microsoft Teams, Microsoft 365, SharePoint Online, OneDrive for Business, Adobe platforms, and related workplace technologies.
• Ensure platform reliability, performance, governance, and service quality across a global user base.
• Manage platform roadmaps, service enhancements, technology lifecycle activities, and continuous improvement plans.
• Identify opportunities to improve employee productivity through Microsoft 365 capabilities, AI-powered experiences, and modern workplace innovations.
• Evaluate emerging technologies and recommend solutions that improve collaboration, communication, knowledge sharing, and digital dexterity.
• Oversee license management and optimization, ensuring effective allocation and utilization of productivity platform licenses.
• Establish governance practices for premium productivity services, AI capabilities, collaboration technologies, and third-party integrations.
• Monitor platform usage and identify opportunities to maximize business value from technology investments.
• Develop adoption strategies, training programs, communications, and enablement campaigns for new and existing capabilities.
• Translate technical platform changes into clear, business-friendly guidance and best practices.
• Partner with change management teams to support successful adoption and rollout of new functionality.
• Manage relationships with technology vendors and service providers supporting workplace productivity solutions.
• Coordinate platform improvements, issue resolution, contract-related activities, and service enhancement opportunities.
• Evaluate third-party productivity applications and integrations to ensure alignment with security, architecture, and governance requirements.
• Provide leadership for technical troubleshooting, platform issue resolution, and service improvement initiatives.
• Support the resolution of major incidents affecting collaboration and productivity technologies.
• Establish operational processes, knowledge management practices, and support models that enhance service quality.
• Lead small project teams and provide mentoring, coaching, and technical guidance.
• Foster collaboration across engineering, support, security, architecture, and business teams.
• Contribute to strategic planning and execution of digital workplace modernization initiatives.
• Communicate effectively with senior stakeholders and translate technology opportunities into measurable workplace outcomes.

Skills and Qualifications

Required

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent experience.
• 8+ years of relevant experience supporting enterprise collaboration and productivity platforms.
• Strong expertise in Microsoft Teams, Microsoft 365, SharePoint Online, and OneDrive for Business.
• Experience with Adobe Experience Cloud and/or Creative Cloud solutions.
• Experience with Copilot and AI-enabled workplace technologies.
• Experience leading platform adoption, change management, and user enablement initiatives.
• Strong understanding of SaaS service operations, licensing models, governance, and platform lifecycle management.
• Experience developing end-user communications, training programs, support strategies, and knowledge management practices.
• Experience managing technology vendors and service providers.
• Strong stakeholder management, influencing, and communication skills.
• Ability to lead cross-functional initiatives and work effectively with global teams.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in English, both verbal and written, is a must.

Preferred

• Microsoft 365 Enterprise Administrator certification.
• Microsoft Teams Administrator certification.
• Prosci Change Management certification or equivalent experience.
• Experience with Copilot governance and AI service adoption.
• Experience with digital employee experience and workplace modernization programs.
• Knowledge of Microsoft Power Platform, automation, and workflow technologies.
• Experience working in a regulated or global enterprise environment.

Leadership Expectations

As an experienced digital workplace leader, you will independently manage complex initiatives and influence how employees interact with collaboration and productivity technologies across the enterprise.

You will act as a trusted advisor on digital workplace strategy, user experience, platform adoption, governance, and productivity innovation. You will lead cross-functional projects, mentor colleagues, and partner with senior stakeholders to deliver measurable improvements in workplace outcomes.

Success in this role will be measured through user adoption, service reliability, platform utilization, operational efficiency, stakeholder satisfaction, and the successful delivery of productivity transformation initiatives.

What Takeda Can Offer You

At Takeda, you may build your career while contributing to better people’s lives. Expect a trust-driven culture built around Integrity, Fairness, Honesty, and Perseverance.

Joining ICC will give you access to high-end technology, training, and colleagues who will support your growth while you help shape the future of Takeda’s global digital workplace.

Benefits

Here are a few benefits our employees enjoy at Takeda. To get a full picture of what we offer, follow thislink.