KAM Gastroenterology Madrid & Castila La Mancha

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Job Description

About the Role

The Key Account Manager (KAM) for Gastroenterologyin Madrid & Castilla La Mancha is responsible for managing one of our main established products that significantly contribute to Takeda’s overall revenue.

This role requires continuous and deep engagement with a broad range of specialists and stakeholders across the healthcare ecosystem.

The KAM plays a key role in raising awareness, facilitating accurate diagnosis, and ensuring appropriate treatment management, including initiation and long-term follow-up.

Key Responsibilities

• Account Planning & Execution: Implement account plans aligned with BU and managerial direction. Use data and CRM insights to identify opportunities, define SMART objectives, and monitor progress.

• Customer Engagement: Build trusted partnerships with HCPs and decision-makers. Deliver high-quality scientific discussions that create value and reinforce Takeda’s leadership in GI.

• Omnichannel Excellence: Combine in-person and digital engagement for consistent and compliant customer experiences. Use AI-enabled tools to personalize content and schedule interactions efficiently.

• Data-Driven Decision Making: Utilize AI-supported analytics to understand territory performance, patient journey dynamics, and referral patterns. Anticipate risks and opportunities to optimize resources.

• Operational Efficiency: Automate routine reporting and planning tasks, dedicating more time to strategic follow-up, diagnosis pathway optimization, and cross-functional collaboration.

• Collaboration: Work closely with the First Line Manager, Medical, Market Access, and Marketing teams to align tactics and ensure coordinated execution across the territory.

• Continuous Learning: Stay updated on therapeutic advances in GI, competitor activity, and evolving diagnostic protocols. Share insights to enhance the team’s collective expertise.

Capabilities & Success Competences

• Customer Focus & Scientific Expertise: Deep understanding of GI diseases, treatment pathways, and the needs of multidisciplinary teams.

• Digital Dexterity: Skilled use of CRM, analytics, and AI-supported platforms for data-driven planning.

• Collaboration & Influence: Works effectively across medical, market access, and marketing interfaces to ensure integrated execution.

• Results Orientation: Achieves objectives with discipline, perseverance and agility in a complex, highly specialized market.

• Innovation & Learning Agility: Embraces new technologies and continuously updates therapeutic and digital knowledge.

Success Measures

• Achievement of sales targets and territory growth objectives.

• Effective implementation of account plans and contribution to market share gains.

• Demonstrated improvement in diagnosis, treatment initiation, and follow-up rates in key centers.

• Efficient use of digital and AI tools to enhance engagement quality and time optimization.

• Strengthened relationships with key specialists and decision-makers, reinforcing Takeda’s position as a trusted partner in GI.

Requirements

Education

• B. Sc. Degree or equivalent

Experience

• At least 5 years of experience in engaging partnership with HCP, having delivered strong results in a secondary care environment (preferably in a specialty care setting).

• Experience of close collaboration with HCP/payers and commercial/access managers in engaging value based partnerships

• Experience in working in a multifunctional environment collaborating with different roles and departments

Locations

Madrid, Spain

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time