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Job Description

Job Title: Commercial Excellence Head

Location: Mumbai, India

About the role:

This role has significant complexity owing to governance, review mechanisms, incentive designing, implementation and calculations. The incumbent is fully responsible for the payouts, updating of the CRM, generation of reports through CRM, SFE and varied learning and development programs for the sales organization.

Digital initiatives will also require high degree of navigation and alignment through cross-functional collaboration

How you will contribute:

The main responsibilities of this role are as below but not limited to:

• Sales force effectiveness - Implement standardized SFE systems, tools, analytics, performance dashboards and quantitative and qualitative KPIs for FFs across the different Bus.

• Drive FF productivity and improve quality and transparency of resource allocation decision making by targeting & segmentation, territory design/alignment, FF capacity planning, product allocation, call plan design and monitoring, customer acquisition strategies and action plans, performance measurement and monitoring

• Sales Incentive Planning – design, structure, implement quarterly, annual Sales Incentive plans in line with company goals, franchise objectives and key strategic imperatives of the business. Provide strategic capability in providing industry wide best practices in designing and implementing SIP designs. Align strategic company and BU objectives with sales and promotion plans and incentive schemes.

• Business Systems – keep CRM fully updated, clean and robust with both the current businesses as well as newly launched businesses. Provide strategic insight into how CRM should be structured for long term growth and governance of commercial organization. Use CRM to fullest to improve effectiveness and efficiency of FF operations.

• Governance and Review Mechanisms - To develop and implement governance frameworks and review processes to ensure business health. This includes establishing clear roles and responsibilities, using data-driven insights for continuous improvement, and conducting regular health checks and audits. The role involves engaging with stakeholders for alignment, transparent communication, and risk management to maintain compliance and performance.

• Digital – Lead the digital mandate for the organization; include digital not only in the initiatives for HCP enaggament but also create measurable digital effectiveness parameters, tools and increase the overall organization digital capability. Build digital dexterity across the levels.

• Learning and development –  Training and Development, Secure upgrading and upskilling of all customer facing functions, Define key competencies for the various FF functions,  Drive periodical assessment of competencies on individual employee,  Develop training modules  to increase medical and scientific, analytic, customer oriented and leadership competencies of sales force.

• Omnichannel Management - Closely collaborate with cross-functional teams for the development and management of multichannel initiatives to increase customer engagement and share of mind in close collaboration with BUs and region. Drive effectiveness of multichannel tools and foster culture of acceptance and innovation within the company by integration of multichannel activities in commercial plan, transparency of digital customer contacts in CRM and synergies to FF activities.

What you bring to Takeda:

Education and Experience Requirement

• 10+ years of experience with CRM, SFE, SIPs and overall commercial effectiveness/ excellence function requirements and tools

• People management experience a must

• Must have work experience in Pharma industry

• Exposure and experience with digital initiatives

Key Skills, Abilities, and Competencies

• Strong leadership and influencing skills

• Continuous development across digital, CRM and incentives areas

• Implement best-in-class initiatives

• Ensure accountability

• Actively seeking unexplored opportunities

• Lead continuous improvement

• Highly analytical/ critical thinking and problem-solving ability

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Empowering our people to shine:

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

Mumbai, India

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time