Manager, People Resource Hub & Employee Lifecycle Management, Takeda Business Solutions

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Job Description

About Takeda Business Solutions

タケダ・ビジネスソリューションズ（TBS) はタケダおよび患者さんにとってシンプルで革新的なソリューションを提供する次世代のケイパビリティをもった信頼できるパートナーです。今、TBSはベスト・イン・クラスの組織作りの最中にあり、プロフェッショナルとしての研鑽を積み、グローバルでのキャリアを経験する機会を通じて成長することができます。患者さん中心というバリュー（価値観）を根幹とするグローバル製薬企業において将来にわたってインパクトを残すことのできる部門、それがＴＢＳなのです。

INSPIRED BY PATIENTS. POWERED BY YOU

Provides support services with a high degree of customer satisfaction, expertise, and timeliness.  This includes evaluating the issue, quickly interpreting the situation, determining the appropriate resolution, transaction and/or escalation, and communicating the resolution and/or escalation to manager or HR Business Partner. Use independent judgement to resolve or escalate complex employee requests.

Responsible for administration of HR related queries and execution of HR transactions & Employee tickets/queries. The team receives activity through our HCM system, case management system, and automated downstream system notifications, while serving as a central point of contact and/or support for HR transactions and employee queries.  Provide exceptional customer service, expectation setting and completing promises to employees.  Answer queries via multiple channels (phone, web chat or portal).  Serve as HR subject matter expert for a specified area such as Benefits, Compensation, Payroll, HR systems, etc. across TBS People Solutions

ACCELERATE VALUE & MAKE AN IMPACT BY:

Employee Lifecycle Management

• Coach and advise team that administers all aspects of the employee lifecycle, including payroll processing, in compliance with company policies, regional and local regulations, while providing instruction, guidance and excellent customer service to our customers
• Initiates and/or approves HR transactions received via multiple channels such as Workday or case management system
• Uses systems to document and escalate as needed following the appropriate processes
• Identifies and researches incoming queries from managers, and HR Business Partners
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
• Understands and utilizes HR systems including Workday and the Employee Portal including Self Service and Case Management
• Performs duties according to service level agreements
• Conducts recurring meetings with HR Business Partners & other key stakeholders/partners
• Manage performance issues when necessary

People Resource Hub

• Answer queries regarding HR policy, procedure or the use of HR tools.   
• Support via multiple channels (phone, web chat or portal), getting it right first time 
• Exceptional customer service, expectation setting, and completing promises so that the employee does not have to come back again to repeat their request.   
• Initiates and/or approves HR transactions received via multiple channels such as Workday or case management system 
• Uses systems to document and escalate as needed following the appropriate processes 
• Identifies and researches incoming queries from managers, and HR Business Partners 
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs 
• Understands and utilizes HR systems including Workday and the Employee Portal including Self Service and Case Management 
• Performs duties according to service level agreements 
• Conducts recurring meetings with HR Business Partners & other key stakeholders/partners 
• Educates clients of HR Services available to them and encourages multi- channel tools such as the HR Portal and other systems as needed
• Ensures that documentation and requests meet the policy for each process
• Actively contributes to delivering, maintaining and improving Corporate Services, procedures and processes to increase employee satisfaction, driving performance and achieving results
• Performs other HR Operations related duties and assignments required as assigned by lead, supervisor or manager.

Required Qualifications:

• 学歴（4年制大学卒業以上）
• 実務経験（5－10年程度のHRオペレーション経験）
• スキル（人事システムWorkdayの運用経験）
• 語学（ビジネスレベルの英語・日本語）

Takeda Compensation and Benefits Summary:

• Allowances: Commutation, Housing, Overtime Work etc.

• Salary Increase: Annually, Bonus Payment: Twice a year

• Working Hours: Headquarters (Osaka/ Tokyo) 9:00-17:30, Production Sites (Osaka/ Yamaguchi) 8:00-16:45, (Narita) 8:30-17:15, Research Site (Kanagawa) 9:00-17:45

• Holidays: Saturdays, Sundays, National Holidays, May Day, Year-End Holidays etc. (approx. 123 days in a year)

• Paid Leaves: Annual Paid Leave, Special Paid Leave, Sick Leave, Family Support Leave, Maternity Leave, Childcare Leave, Family Nursing Leave.

• Flexible Work Styles: Flextime, Telework

• Benefits: Social Insurance, Retirement and Corporate Pension, Employee Stock Ownership Program, etc.

Important Notice concerning working conditions:

• It is possible the job scope may change at the company’s discretion.

• It is possible the department and workplace may change at the company’s discretion.

Locations

Osaka, JapanTokyo, Japan

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time