Hematology Customer & Field Excellence Lead - North Portugal

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Job Description

Job Purpose

This strategic role combines Customer and Key Account Management (KAM) responsibilities with In-Field Excellence leadership. As a Customer and KAM, you will be responsible for promoting the hematology portfolio in the North region, developing trustful relationships, driving scientific engagement, and executing customer-centric account plans. As the Field Excellence Lead, you will be responsible for coaching and supporting the overall Oncology & Hematology sales teams to elevate field capabilities.

This is a high-impact position requiring strong leadership, field-force acumen, strategic thinking, and a collaborative mindset to optimize both individual and team performance within Takeda’s Oncology Business Unit.

Key Responsibilities

Customer and Key Account Management (Strategic Focus 70%-80%)

• Develop and execute strategic account plans for hospitals and treatment centers in the North Region to optimize access and impact of the Hematology portfolio.
• Build and maintain trustful relationships with Hematologists, Pharmacists, hospital administrators, and other stakeholders.
• Lead high-level scientific engagements and commercial discussions, ensuring robust communication of product and disease insights.
• Identify and act on customer needs to co-develop innovative, customer-centric solutions in collaboration with the cross-functional team.
• Monitor performance against account targets and adjust strategies as necessary to meet business objectives.

Field Excellence Leadership (Operational & Strategic Focus: 20%-30%)

• Capability Building & Coaching:
  • Act as a mentor and coach for the KAM team, strengthening skills in pre-call planning, post-call follow-up, omnichannel execution, and optimal CRM and field-force dashboards usage.
  • Identify training gaps and support development of learning frameworks, onboarding programs, and cycle review processes tailored to team needs.
  • Champion omnichannel strategies, enabling seamless integration of digital tools into field execution.
• Sales Force Effectiveness (SFE):
  • Support Sales Force Effectiveness initiatives, including segmentation, targeting, and territory optimization.
  • Contribute to the development of incentive plans (SIPs) aligned with therapy priorities and performance goals.
  • Collaborate with DD&T teams to define field-force dashboards, ensuring real-time monitoring of key performance indicators (KPIs).
  • Leverage CRM tools like Veeva to analyze data-driven insights and implement strategies that elevate customer engagement.
• Process Governance & Analytics:
  • Oversee territory mapping, CRM activity quality, and KPI monitoring to ensure alignment with oncology portfolio goals.
  • Track customer journeys using digital tools, ensuring high engagement standards and compliance.
  • Establish feedback loops from field teams to cross-functional team, driving continuous improvement and alignment of local strategies.

Cross-Functional Collaboration

• Act as a liaison between the KAM team and other departments, including Medical, Market Access, and Marketing, ensuring coordinated execution within a compliant framework.
• Participate in regional field-excellence forums to contribute to knowledge-sharing and the localization of EUCAN-level strategies.
• Support cycle planning, co-developing strategic customer-centric account plans and fostering seamless cross-functional collaboration.

Qualifications & Experience

Education:

• Bachelor’s or Master’s degree in Business, Life Sciences, or related fields.

Professional Experience:

• Minimum 5 years of experience in KAM, Specialty Care Sales, or Commercial Excellence roles, preferably in Hematology or Oncology.
• Strong field-force coaching or SFE background, with a proven ability to enhance team productivity and performance.
• Demonstrated success in managing complex hospital and multi-stakeholder environments.
• Advanced experience with CRM systems (e.g., Veeva), KPI modeling, and analytics dashboards.
• Proven track record in executing omnichannel strategies effectively.

Takeda Core Capabilities (mandatory - applicable for all roles)

Takeda Leadership Behaviors:

• Clear demonstration of our leadership behaviors: Think Strategically, Inspire Others, Deliver Priorities, Elevate Capabilities.

Digital Knowledge:

• Upskilling on everyday digital tools and platforms relevant to the position, including artificial intelligence (e.g., CRM, Portals, PowerBI), to boost efficiency, effectiveness, and excellence.

Data-Driven Decision Making:

• Proficiency in using facts, metrics, and data to guide business decisions adjusted to the role and to leverage insights for strategic planning.
• Clarity on data sources, management, and analysis relevant to the role.

Agility and Adaptability:

• Ability to adapt quickly to change and embrace new business models, priorities, and digital mindsets.
• Result-oriented, with the ability to deliver expected results even in ambiguous circumstances.
• Increase efficiency and scalability by repurposing successful elements of existing solutions within the company.

Collaborative Mindset:

• Embrace a collaborative approach to problem-solving and innovation.

Continuous Learning:

• Embrace a life-long learning mindset and take ownership of your learning journey.
• Be proactive in building your development plan and stay updated with the latest market trends, digital technologies, and pharmaceutical industry best practices.

Skills & Competencies

• Advanced strategic account management.
• Expertise in sales analytics, territory optimization, and incentive plan design.
• Strong leadership and coaching ability, with proven experience in capability building.
• Scientific acumen and clinical communication expertise within Hematology/Oncology.
• Collaborative mindset with the ability to navigate cross-functional dynamics.
• Proficiency in CRM, Excel, and performance analytics tools.

Language & Travel Requirements

• Fluent in Portuguese and English.
• Willingness to travel across Portugal and occasionally within the EUCAN region.

This role demands a self-starter with a passion for customer excellence, a keen analytical mindset, and the ability to drive both strategic and operational success.

Locations

Lisbon, Portugal

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time