Patient Care Lead

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Job Description

Takeda believes that patients are central for its activities and therefore this individual will help create new ways in bringing the concept of patient centricity to life in all areas. This role has an important change agent responsibility partnering with key functions to support this.

ROLE OBJECTIVE

Embed the patient perspective across the organization by partnering with Italian patient advocacy groups on mutual respect and transparency, positioning Takeda as a recognized patient centric company.

This individual will collaborate with key internal/external stakeholders to co-create strategic programming and share knowledge and insights with an emphasis on patient/caregiver needs, innovation, and access.

Work in close collaboration with Public Affairs function to bring at the Institution attention the evolution of the Patients’ role into the decision-making processes.

Work in close collaboration with Communications function to bring at Media attention the evolution of the Patients’ role into the public debate.

Trigger and favor synergy with medical leads and respective teams to foster collection of insights for better understanding of patient journey and HCP vision of disease management.

Within Takeda operate and communicate cross-functionally to align the organization on patient services (various activities related to the patient benefit not medicine related) strategic needs, operational processes, company objectives and desired outcome.

Design overall Patients Services strategy for specific therapeutic areas and overall Takeda Italy.

Leverage AI-driven and digital platforms to enhance stakeholder mapping, engagement tracking, multichannel patient awareness, and personalized communication while maintaining the highest ethical and compliance standards.

ACCOUNTABILITIES

• Lead and sustain strategic partnerships with patient advocacy organizations identifying and addressing patient unmet and emerging needs through co-creation and innovative collaborations.

• Ensure early integration of patient perspective in all Therapeutic Areas strategy.

• Communicate Patient Advocacy strategy and activities across Italy to support improved patient outcomes and enhance Takeda’s trust and reputation.

• Drive multichannel strategy and patient awareness/activation programs in Italy in partnership with key patient groups and other external stakeholders to maximize patients’ experience.

• Partner with company colleagues on synergistic strategies and activities (Public Affairs and Communications).

• Partner with GPD/EUCAN/Global Patient Advocacy functions to ensure alignment of mission and vision across Takeda.

• Develop a broad network of personal contacts and lead relationship building and activities of mutual interest with these stakeholders. Utilize these relationships, as needed, to facilitate discussions.

• Develop strong understanding and relationship and collaborate with Global/EUCAN R&D and other relevant cross functional teams to ensure early integration of pipeline of patient voice into pipeline development process.

• Build local integrated Patient advocacy Strategy partnering with other functions based on patient insights and business needs to shape the Company strategy by anticipating the evolution of the overall economic and political environment and how this may impact patient community and Takeda’s business.

• Ensure compliance in all interactions throughout the organization and maintain regular liaison with Local compliance function to ensure that all processes and activities comply with internal and external policies (Farmindustria code, Global Patient Engagement guidelines, local SOPs).

• Has ownership for the contractualization process of Takeda's initiatives with patient organizations, ensuring compliance with global and local reference SOPs and related regulations.

• Manage services providers performance: design services, regularly monitor delivery, assess KPIs, review/update services, apply proactive problem solving and/or penalties, manage allocated budget towards predefined goals etc.

• Implement local Patient services SOPs and disseminate relative topics, secure training and close alignment with Ethic & Compliance.

• Keep management informed about task/objectives/spending on a regular basis.

• Implement local Patient services SOPs and disseminate relative topics, secure training and close alignment with Ethic & Compliance.

• Utilize AI-driven platforms for stakeholder mapping and engagement tracking.

• Implement digital tools for multichannel patient awareness programs.

• Enhance communication strategies through AI-powered content personalization.

• Integrate AI tools to handle routine data analysis, allowing focus on strategic initiatives.

• Incorporate digital platforms for patient engagement, enhancing reach and efficiency.

• Develop hybrid models combining in-person and virtual patient advocacy activities.

Stakeholders Management

• Represent Takeda Italy in external advocacy organizations and at meetings/conferences.

• Develop and grow relationships with external stakeholders (key patient advocacy organizations, healthcare organizations active in the area within the health policy and advocacy) and internal stakeholders in line with integrated plans - LOC.

• Embed effective stakeholder management strategies within the LOC and maintain regular communication to bridge strategy gaps and allow for effective execution of plans in ways that meet patient needs and improve patient experience.

SKILLS and CAPABILITIES

Education and experience:

• Full proficiency in Italian and English is mandatory.

• University Degree is required.

• Previous experience in the pharmaceutical and/or healthcare sector or demonstrated experience in a similar position (min 3 years) in a highly regulated industry, trade association, consultancy or related organization/field.

• Previous experience in design and implementation of patient support programs is preferred.

Technical Expertise:

• Highly developed working knowledge of patient or advocacy groups and other external stakeholders.

• The ability to demonstrate impact on patient care by working in a cross functional environment and to handle multiple tasks is required.

• Excellent verbal and written communication skills; ability to make complex issues easy to understand; good affinity to adapt messaging to the relevant audiences.

• Understanding of the opportunities presented by digital and social media platforms.

• Aware of and able to work within all local laws, regulations, incl. internal Ethics & Compliance.

• Strong interpersonal, negotiation and networking skills.

• Proficiency in digital health technologies and AI tools for patient engagement.

• Data analytics capabilities to interpret patient data and derive actionable insights.

• Advanced understanding of digital communication platforms and social media strategies.

• Knowledge and understanding of telehealth technologies and virtual patient support systems/services.

• Competence in AI and machine learning applications relevant to patient care.

• Skills in managing virtual patient communities and digital engagement platforms.

• Digital literacy in emerging health technologies.

• Familiarity with AI-driven data analysis tools for patient insights.

• Competence in using digital platforms for stakeholder engagement and communication.

Other skills:

• Personal drive - intrinsically motivate, with high ethical standards.

• Achievement focused – strives towards challenging goals and excellence.

• Fast learner - demonstrates high levels of self-awareness and proactively seek personal development.

• Demonstrates a ‘can-do’ attitude striving to find solutions to problems.

• Strong team player and ability to work in cross functional teams.

• Able to work independently, with strong time management skills, able to work under pressure.

• A very structured person very accurate and with a capacity to think broadly.

• A person who has a predisposition for active listening, courageous, emphatic and sensitive.

AI INTEGRATION OPPORTUNITIES

Several tasks within this role, such as stakeholder mapping, patient journey analysis, and service performance monitoring, could be supported or partially automated by AI agents. Tools like TODAI, Asset Wizard, and Digital HR Partner can enhance efficiency. AI-enabled platforms may assist in data-driven decision-making, multichannel strategy optimization, and insight generation from patient feedback. However, the human factor remains essential, especially in areas requiring empathy, ethical judgment, complex decision-making, and relationship building. This role benefits from AI augmentation while preserving its core human-centric value.

Locations

Rome, Italy

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time