Head of OmniChannel & Commercial Insights, BE/Operation, Shanghai/Beijing
応募 後で応募 求人ID R0118164 掲載日 02/26/2024 Location:Shanghai, China; Beijing, ChinaBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
OBJECTIVE
The role is to lead the efforts to upgrade the customer relationship management foundation, drive the analytics-driven business transformation, and accelerate the business reporting standardization and automation. Meanwhile he/she is to help build business analysis capability and omnichannel innovation capacity.
RESPONSIBILITIES
- Develop logics and foundation fit with business transforming needs to upgrade CRM systems
- Lead the team to integrate sound business processes into CRM to drive effective customer interactions and help track the right business behaviours
- Design the reporting frameworks and mechanisms to address business needs, help pre-empt business roadblocks and identify business risks / opportunities
- Build analytics-driven omnichannel platform to enable innovative customer engagement and business content promotion
- Develop a system and culture for continuous improvement of business data foundation and analytics generation
- Identify and drive the business-centric behaviour and operating model to continuously drive business upgrade
- Cultivate team capacity and capabilities with the right balance of technical skills and problem solving mindset
Requirements
- A strategic mindset with ability to take business priorities and drive breakthrough solutions with a right balance between details and high-level frameworks
- Professional background in business analytics and statistics with a good level of industry and business knowledge
- Able to learn and comprehend complex business situations to develop initiatives / projects with business impact
- Able to clearly communicate and foster alignment across all levels of the organization
- Able to influence stakeholders in a matrix organization with a defined business purpose
- Strong track record of building a cohesive and high-performing team
- Capable of managing external vendors to foster beneficial relationships
Qualifications & Skills:
Level of Education
Statistics / Marketing / medical / digital background preferred
Master degree is required, and MBA / PhD is preferred
Working Experience in Relevant Field
10+ years experiences in Business Insights, CRM and analytics-driven functions
Consulting background highly preferred
Professional Knowledge and Skills
Relevant certificates in business statistics is a plus
Fluent in English