TBS People Solutions Transformation Lead - Japan

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Takeda Business Solutions (TBS) is a function within Takeda with the objective of enabling Takeda’s business strategy, delivering simplification and cost reduction, improving service and providing a transformation engine for continuous improvement for Takeda. ‘Building and Delivering Simplified and Innovative Solutions’ is our overarching vision with patients at the center of all that we do.

We are seeking an empowering leader who fosters development, drives team growth, and cultivates a positive and collaborative culture within People Solutions Japan. The ideal candidate will actively mentor and coach team members, promote inclusiveness, and exemplify strong people management skills to inspire excellence and alignment with organizational goals.

TBS People Solutions Transformation Lead (Japan) will be responsible for delivery and implementation of TBS People Solutions deliverables, transforming the way the HR operates with the aim to achieve a greater process improvement and standardization through scaling TBS solutions and driving innovation.

The role will own the People Solutions Transformation Roadmap, People Management and Stakeholder engagements and will be jointly collaborating with TBS teams for the execution of TBS People Solutions strategy, for solutioning, transitions, process improvement and governance in order to facilitate smooth transformation and outstanding user ex/employee experience to enable the TBS People Solutions strategy.

This role will be accountable for developing trusting relationships with the Business Units, current and future TBS People Solutions stakeholders.  As the Senior level contact aligns with the HR Function and also foster a close partnership to ensure business units’ goals and strategy are met, through effective and efficient solution delivery.  Also accountable for targeted scope expansion, by proposing solutions that meet customer current and future objectives.

Key objectives include:

• Develop, implement, and drive TBS People Solutions transformation strategic roadmap aligned to agreed scope and location strategy across the large and complex span of Japan.
• Establish and drive strategic approach for TBS People Solutions readiness, transformation timelines, change impact assessment, continuous improvement mindset and innovation culture.
• Develop trusted relationships with the key country stakeholders, through anticipating and understanding key business needs and requirements, to deliver on their and TBS People Solutions strategy.
• Provides input to and influences the development of the TBS People Solutions Strategy through the Country PS Leadership, to implement process and technological improvements, that can provide business value to Takeda. Implement and embed improvement in service performance including operational service management framework, standard metrics and KPIs for the country
• Support all People Solutions operational accountabilities within the region, and partner to resolve escalations in a complex, unionized region with a high degree of customer/employee satisfaction, expertise, and timeliness.  This includes evaluating escalations, quickly analyzing the situation, root cause, reporting and determining the appropriate resolution, and communicating the resolution to original requestor and/or stakeholder.
• Establish an effective stakeholder management strategy for TBS PS, providing leadership into the Customer/employee on solutions.  Develops trusting relationships with the Local HR leadership acquiring a thorough understanding of key customer needs and requirements, to deliver on their strategy.
• Serves as a central point of contact to support HR transactions and provides advanced level support to support HR, People manager and Employees. 
• Management of our Country delivery solutions teams as the organization transforms to an end state, accountable for Payroll, Employee Lifecycle Management and People Resource Hub.
• Identifying the right mix of local and central delivery models to ensure operational effectiveness but also statutory compliance and governance, this role will play a significant role in determining the pace and scale of our transition and ongoing transformation across the region. 
• Develop, implement and drive a robust Governance & Control framework in partnership with the Finance Risk & Control team. 
• Drive a consistent and positive employee experience, embedding TBS mindset and culture throughout the transformation journey, with a strong focus on leveraging digital tools and solutions and aligning with global PS solutions. Provide exceptional customer/employee service by utilizing digital platforms for efficient expectation setting and fulfilling commitments to employees.
• Build partnership in the local TBS Site Management that drives the overall TBS Japan strategy and collaboration

Accountabilities:

• Accountable for the end-to-end program management of all People Solutions transformation in Japan; ensure projects are run in a structured manner and as per TBS transformation methodology
• Ensure change management and communication plans are fit for purpose and implemented effectively.
• Act as a TBS Key Point of Contact for the People Solutions Japan in the event of all transformation initiatives and new scope requirements and be a representative for TBS People Solutions in Japan.
• Single Point of Contact for the Customer/employee in the event of escalations, ensuring issues are investigated and addressed proactively so that customer satisfaction is maintained, and financial and strategic targets achieved. 
• Manage a robust go/no go governance framework.
• Drive standardization of processes, SLAs, KPIs, Metrics, tools and methodologies across People Solutions.
• Implement standard and improved user/employee experience for People Solutions. Improve the end-to-end experience by embedding customer-oriented thinking into our daily operations to deliver effective, simplified solutions, as well as great People Experiences. 
• Embed uniform method and form of calculation and reporting of KPIs and metrics for the region.
• Lead the innovation, transformation, and new ways of working across the country for People Solutions.
• Aligning between TBS or relevant project workstreams impacting the Area/Customer and enabling effective execution of projects.
• Drive operational excellence through accurate management of the People Solutions budget for the country including the relationships with third parties.

Core elements related to this role:

• Strong customer service and People Experience focus.
• Continuous improvement capability & innovation and challenging the status quo.
• Extensive HR/Operations experience from both the business as well as the global shared services / BPO operations.
• 10+ yrs Business Experience in a complex global environment, ideally including pharmaceutical industry experience
• Strong stakeholder and relationship management
• Strategic change and project management
• Strong communication and interpersonal skills
• Solutions mindset within an environment of automation/digitalisation
• Data driven mindset and analytical skills

Requirements:

• Fluent in Japanese and English is required for this position, with excellent written and verbal communication skills in both languages.
• Desirable:  Master’s in Business Administration
• Required:  Bachelor’s degree in Administration or HR
• Proven experience in delivering multiple HR transformation / change transformation programs.
• High degree of integrity, confidence and self-awareness
• Growth Mindset and curiosity to drive innovation through experimentation.
• Confident and persuasive with strong influencing skills; able to win internal support for new ideas and initiatives.
• Customer Centric and Solutions Orientated aptitude with demonstrable experience in providing solutions based on customer needs.
• Strong communication and interpersonal skills with evident relationship building with professionals of all organizational levels.
• Excellent organizational skills with proven success in a highly matrixed, fast-paced and challenging business environment.
• Ability to lead effectively and work concurrently across multiple priorities in a goal-oriented timeline-driven, and dynamic work environment, with quality and accuracy.
• Enterprise mindset with proven skills in problem-solving and negotiation.

Physical demands:

Flexibility in working hours due to global nature and demands of the role and organization

Travel requirements:

Travel mostly between Osaka and Tokyo

Takeda Compensation and Benefits Summary:

• Allowances: Commutation, Housing, Overtime Work etc.

• Salary Increase: Annually, Bonus Payment: Twice a year

• Working Hours: Headquarters (Osaka/ Tokyo) 9:00-17:30, Production Sites (Osaka/ Yamaguchi) 8:00-16:45, (Narita) 8:30-17:15, Research Site (Kanagawa) 9:00-17:45

• Holidays: Saturdays, Sundays, National Holidays, May Day, Year-End Holidays etc. (approx. 123 days in a year)

• Paid Leaves: Annual Paid Leave, Special Paid Leave, Sick Leave, Family Support Leave, Maternity Leave, Childcare Leave, Family Nursing Leave.

• Flexible Work Styles: Flextime, Telework

• Benefits: Social Insurance, Retirement and Corporate Pension, Employee Stock Ownership Program, etc.

Important Notice concerning working conditions:

• It is possible the job scope may change at the company’s discretion.

• It is possible the department and workplace may change at the company’s discretion.

Locations

Tokyo, JapanOsaka, Japan

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time