Key Account Manager - Rare Diseases & Plasma-Derived Therapies

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Job Description

About the role:

• Responsible for achieving sales, market share and business objectives for Takeda’s Plasma-Derived Therapies and Rare Diseases portfolio within designated territories and accounts.

• Responsible for maximizing appropriate utilization, customer value and patient outcomes of the Takeda PDT and Rare Diseases offering within designated territories/accounts, always within compliance, legal and promotional boundaries.

• Lead and develop strategic account relationships with HCPs, hospital pharmacies, procurement stakeholders and relevant networks to strengthen Takeda’s competitive position and partnership value.

• Drive insight-led account planning and measurable execution, translating customer, patient, market, CRM and competitor insights into clear priorities, actions and follow-up.

• Support HAE, immunology and broader PDT patient journeys by working cross-functionally with Medical, Market Access, Customer Excellence and other internal partners to address customer needs and system barriers.

• Independently identify, develop and lead customer, account and business improvement initiatives from concept through implementation and outcome measurement, creating value for patients, customers and Takeda.

• Position Takeda as a trusted, value-creating partner through tailored solutions, digital and personal engagement, and disciplined execution

How you will contribute:

Key Account Management and Account Planning

• Understand the account situation, decision-making dynamics, customer needs, patient-flow opportunities and access barriers; formulate comprehensive, robust and insight-driven key account plans.

• Plan account activities data-based, define clear objectives and KPIs, keep plans transparent to the account team and senior leaders, and adapt activities continuously as new insights emerge.

• Deliver agreed objectives and tactics within timelines and budget, prioritizing activities with the highest customer, patient and business impact.

• Maintain market surveillance and communicate in-field insights quickly and clearly to commercial, medical, market access and customer excellence stakeholders.

• Operate in line with compliance and legal requirements and according to approved marketing and sales strategies.

• Act as an ambassador of the Takeda brand, its vision and values.

Commercial strategy, Hospital Pharmacy and Tender/Procurement Engagement

• Coordinate BU strategy and tactical plans with multifunctional partners to serve key hospitals, hospital pharmacies, procurement stakeholders and hospital buying groups.

• Build and execute strategic plans for major hospital groups and buying groups, including public and private institutions, with clearly defined account priorities and measurable outcomes.

• Support preparation and coordination of responses for tender requests and procurement processes for the relevant Takeda portfolio, in close alignment with internal experts.

• Gather procurement, tender and competitor intelligence and update account plans accordingly.

• Develop and maintain high quality relationships with customers through specific services and solutions that create mutual value.

• Position Takeda as a partner of choice in the hospital sector through quality relationships, solution orientation and reliable execution.

Stakeholder Engagement

• Develop long-term relationships between Takeda, key strategic accounts and their stakeholders.

• Identify key external stakeholders, understand their needs deeply and co-create mutually beneficial solutions that add value to HCPs, patients and Takeda.

• Personalize interactions across channels and ensure every customer interaction is relevant, empathetic and impactful.

• Use digital tools and automation to improve the quality, consistency and timeliness of follow-ups after customer interactions.

• Support and advise healthcare professionals on the correct use of Takeda products and ser-vices portfolio within the approved label and materials.

Cross-Functional Team Leadership

• Proactively coordinate collaboration with Medical, Market Access, Marketing, Customer Excellence and other internal stakeholders to ensure aligned objectives and activities for accounts and external stakeholders.

• Lead core account-team meetings, present account plans and progress at relevant local meetings, and hold self and collaborators accountable for agreed actions.

• Share learnings, insights and best practices internally to strengthen LOC development, peer learning and the effectiveness of the KAM team.

• Create clarity on next steps, owners and timelines after decisions, ensuring disciplined follow-through.

Operational Excellence and Data-Driven Execution

• Prioritize and manage accounts within assigned territory by assessing opportunities through contacts with key decision-makers and relevant local stakeholders.

• Use sales, CRM, engagement metrics, market developments and competitor insights to identify opportunities and risks, propose mitigating actions and improve planning and execution.

• Ensure data-based decisions create measurable value by defining KPIs, documenting decisions and next steps, and tracking progress consistently.

• Use digital assets and approved tools to strengthen customer engagement, operational efficiency and future readiness.

• Stay curious, learn continuously and translate new knowledge into concrete actions that im-prove execution and outcomes.

Skills and qualifications:

Critical Skills and Competencies

• Strategic Approach: Balances long-term vision with short-term execution. Anticipates change, identifies opportunities and uses insights and data to translate strategy into impactful account plans.

• Collaboration: Establishes productive relationships and partners effectively across functions and stakeholders to achieve shared goals, co-create solutions and build long-term partnerships.

• Drive for Results: Takes ownership and accountability for delivering commitments, adapts plans when needed and ensures disciplined execution to achieve business, customer and patient outcomes.

• Engage Others – Communicate with Impact: Influences and motivates internal and external stakeholders through relevant, personalized and value-driven communication, creating alignment and engagement.

• Customer & Patient Centricity: Focuses on understanding customer and patient needs, delivering meaningful value and building trusted partnerships that improve patient outcomes.

• Digital & Data-Driven Mindset: Leverages data, CRM insights and digital tools to inform decision-making, enhance customer engagement and identify growth opportunities.

• Entrepreneurship & Project Leadership: Demonstrates ownership by identifying opportunities, initiating actions independently and leading projects from planning through execution and outcome measurement.

• Learning Agility and Continuous Improvement: Demonstrates curiosity, seeks feedback, embraces change and continuously develops capabilities to remain effective in an evolving healthcare environment.

Experience and Education

• Bachelor degree in Marketing, Life Science, Business, Healthcare Management or equivalent; advanced healthcare/commercial education is a plus.

• Minimum of 5 years of relevant pharmaceutical/healthcare industry experience, ideally including at least 3 years in hospital, specialty care, rare diseases, PDT/immunology or comparable complex-care environments.

• Experience managing customer relationships across the full spectrum of healthcare stakeholders, including HCPs, hospital pharmacies, procurement stakeholders and buying groups.

• Knowledge of the Swiss healthcare system and local/therapy-specific policies that influence access, decision-making and account planning.

• Therapy and product-area knowledge relevant to PDT/Rare Diseases; willingness to learn continuously and quickly apply new knowledge.

• Account management, data-driven planning, CRM usage and digital engagement experience are desirable.

• Experience with hospital pharmacy processes, procurement, buying groups and/or tender preparation is a plus.

• Fluent German and English required; Italian and/or French are a plus.

Locations

Zurich, Switzerland

Base Salary Range:

CHF129,600.00 - CHF178,200.00

For information about our benefits, please click here.

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time